Shipping policy
Shipping Policy
Thank you for shopping with Jata Business Supplies. We are committed to getting your commercial and office supplies delivered quickly and reliably. Below are the terms and conditions that constitute our Shipping Policy.
1. Processing & Delivery Timeframes
All orders are processed and shipped to arrive within 1 to 4 business days.
- Order Cut-Off Time: Orders placed before 12:00 PM Monday through Friday will begin processing the same business day.
- Business Days: Orders are not processed, shipped, or delivered on weekends or public holidays.
- High-Volume Notice: If we experience a high volume of orders or carrier delays, shipments may be slightly delayed. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your order total and destination.
| Order Value | Estimated Delivery Time | Cost |
|---|---|---|
| Up to R499 | 1 – 4 Business Days | R120 |
| R500 to R1499 | 1 – 4 Business Days | R85 |
| R1500 to R2999 | 1 – 4 Business Days | R75 |
| R3000 and above | 1 – 4 Business Days | Free |
Special Offer: Any boards, whiteboards, display boards, or related items 1.5m in size and larger qualify for FREE delivery.
Note: Heavy or oversized equipment (such as commercial cleaning carts or bulk paper stock) may require freight shipping, which will be calculated at checkout.
3. Order Tracking & Confirmation
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.
- The tracking number will become active within 24 hours.
- You can also track your order status directly by logging into your account on the Jata Business Supplies store.
4. Shipping Destinations & Restrictions
- Domestic Shipping: We currently ship to addresses within South Africa.
- Address Accuracy: Please double-check your shipping address before finalizing your order. Jata Business Supplies is not responsible for orders delivered to incorrect addresses provided by the buyer.
5. Damaged, Lost, or Missing Items
Jata Business Supplies is committed to ensuring your products arrive in perfect condition.
- Damaged in Transit: If you receive your order damaged, please contact us within 48 hours of receipt. Retain all packaging materials and damaged goods so we can file a carrier claim and issue a prompt replacement or refund.
- Missing or Lost Packages: If your tracking information states that your package was delivered but you have not received it, please check around your premises and consult with your building administrator or reception. If it is still missing after 24 hours, contact our support team.
6. Contact Information
If you have any questions or concerns regarding the delivery of your order, please reach out to our customer support team:
- Email: admin@jatakzn.co.za
- Phone: 067 194 8302
- Business Hours: Monday – Friday, 8:00 AM – 5:00 PM EST